Return & Refund policy

Return & Refund Policy

Return Period: Customers are entitled to a 14-day return window commencing from the date of receipt of the product.

Return Deadline: All products intended for return must be sent back to us within 5 days from the date of the return request. If we do not receive the returned product within this period, the return will not be accepted, and no refund will be issued.

Eligibility for Return:
- For a product to qualify for a return, it must be returned in its original, undamaged condition. Any product that has been used, altered, or damaged in any way will not be accepted for return.
Specific Policy for Phone Cases: Phone cases are subject to a stringent return evaluation. If the phone case is found to be damaged, scratched, or shows signs of wear and tear, it will not be eligible for a return or refund.

Proof of Purchase: A valid receipt or proof of purchase is mandatory for initiating a return.

Initiating a Return: Should you wish to return a product, please contact us through our 24-hour live chat service on our website at www.icharger.store. We are always ready to assist you promptly. Upon approval of your return request, we will provide you with a return shipping label and detailed instructions on the return process. Please note that any items returned without prior approval will not be accepted.

Damages & Discrepancies: In the event that you receive a defective, damaged, or incorrect item, please contact us immediately through our 24-hour live chat service. We will assess the situation and take appropriate measures to rectify the issue.

Exchanges: If you wish to exchange an item, we recommend returning the original item first. Once the return is approved, you may proceed with purchasing the desired item separately.

Refunds: Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method. Please be advised that banks and credit card companies may require additional time to process and post the refund.

Reporting Issues with Received Products:
- In the event that the product you receive is missing from the shipping box, or if the product is damaged, broken, or not functioning upon delivery, you must report the issue to us within 24 hours of the product being delivered. Please provide exact details about the problem via our 24-hour live chat service or email us at info@icharger.store for secondary contact. Prompt reporting within this time frame is essential for us to address and resolve the issue swiftly. Our team is committed to ensuring your satisfaction and will endeavor to fix the problem as soon as possible.
- Restocking Fee for Returned Items
  
  Restocking Fee:
  
  A restocking fee will be applied to returned items to cover the costs associated with processing and handling the return. The restocking fee will be calculated as 10%-15% of the original purchase price of the item. This fee will be deducted from the refund amount.
  
  Exceptions to Restocking Fee:
  
  The restocking fee will be waived in the following circumstances:
  - The item was received in a defective or damaged condition, as reported within the specified 24-hour period upon delivery.
  - The item received does not match the description or the order placed.
  Non-Refundable Items:
  
  Certain items may not be eligible for return or may incur higher restocking fees based on their condition upon return, as specified in the "Eligibility for Return" section of this policy. This includes items that have been used, altered, or damaged, which may not be accepted for return.
  
  Refund Process:
  
  Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your return. If approved, the refund amount will be processed, less the restocking fee, and a credit will be applied to your original method of payment. Please note that banks and credit card companies may require additional time to process and post the refund.
Fraudulent Activity:
- We take allegations of fraud very seriously. In cases where there is suspicion or evidence of fraudulent activity, such as false claims of non-receipt of products or attempts to return items not purchased from us, we reserve the right to refuse returns and refunds. This policy is in place to protect our business and our customers from fraudulent transactions. We conduct thorough investigations in coordination with our shipping partners and rely on their delivery confirmations in such cases.
Policy on Promotional Discounts and Price Adjustments

Application of Promotional Discounts:
- Discounts offered through marketing promotions, such as Black Friday sales, are applicable only for orders placed during the specific promotional period. Orders placed prior to or after this period are not eligible for these discounts.
Price Adjustment Limitations:
- iCharger does not offer price adjustments for orders that were placed before the start of a promotional discount period. Customers are encouraged to avail promotions at the time of their offering.
Restriction on Discount Code Retroactivity:
- Discount codes must be applied at the time of purchase and cannot be applied retroactively to completed orders. The discount applicable at the time of order completion is final.
Non-Eligibility for Returns for Discount Gain:
- Returns with the intent to repurchase the same item at a promotional price are not in compliance with our policy. Such actions are considered an exploitation of our promotional offers.
Policy Against Order Cancellation for Discount Repurchase:
- Cancelling orders with the intent to repurchase items at a newly offered promotional price is not supported by our policy. This practice is deemed unfair and contrary to the intent of our promotions.
Fraudulent Practices and Policy Enforcement:
- Any attempts to manipulate or exploit our promotional discounts, including but not limited to, returning items for repurchasing at a discounted rate, will be regarded as a violation of our policy. iCharger reserves the right to take necessary actions against such practices.
This section is an integral part of our Return & Refund Policy. Its purpose is to uphold the integrity of our promotional activities and ensure fairness for all customers. We appreciate our customers' understanding and adherence to these terms.
- Uncollected Orders:
  
  If an order is placed and the customer fails to collect it, resulting in the package being returned to us, the following actions will be taken:
  1. Restocking Fee: A restocking fee of 10%-15% of the original purchase price will be applied. This fee covers the costs associated with processing and handling the return.
  2. Shipping Costs: The customer will be responsible for the shipping costs incurred both for sending the package and for the return shipment. These costs will be deducted from the refund amount.
  3. Refund Process: Once the returned item is received and inspected, the refund will be processed, minus the restocking fee and shipping costs. A credit will be applied to the original method of payment. Please note that banks and credit card companies may require additional time to process and post the refund.
  4. Notification: The customer will be notified via email once the return has been processed and the refund has been issued.
  This policy ensures that the costs incurred due to uncollected orders are fairly managed and that our services remain efficient for all customers.
For further information or clarification regarding this policy, please contact us through our 24-hour live chat service or, as a secondary option, at info@icharger.store