FAQ

Frequently Asked Questions (FAQs)

1. What is iCharger?

   • iCharger is a leading webstore specializing in MagSafe & Qi Wireless Tech products. We offer a range of products designed to elevate your Apple Ecosystem and maximize your Samsung experience.
     
     

2. What products do you offer?

   • We offer a variety of products including:
     • Power Adapters, MagSafe Cases, and other accessories.
       
     • iChargers For Samsung
     • iChargers For Apple
       
       

3. What type of adapter is included with the products?

   • The adapters included in the product box are tailored to the right location. Depending on your location, you will receive a US, EU, or UK adapter.
     
     

4. What payment options do you offer?

   • We offer a variety of payment options including Klarna, iDEAL, Paypal, Creditcard, bank transfer, crypto, and more. We ensure the most secure payment methods for all our customers.
     
     

5. When can I choose the service point delivery location?

   • The service point delivery location can be selected after completing the payment process.
     
     

     - What is service point delivery?

     • Service point delivery is a specialized service offered by reputable carriers such as PostNL, DPD, or DHL. It allows you to have your order delivered to a designated service point, where you can pick it up at a time that's convenient for you. It's designed to offer flexibility and ensure that you receive your order in the most efficient manner possible.
       
       

6. Do you offer shipping insurance?

   • Yes, we provide shipping insurance to ensure our customers have a smooth experience while waiting for their package. If there are any issues during delivery, our customers can relax knowing they will receive an immediate replacement without any hassle.
     
     

7. Do you have products for Samsung devices?

   • Yes, we offer products like Samsung 3-in-1 wireless chargers, Samsungs Pro, Samsungs Edition, and MagSafe Case for Samsung. With our MagSafe case for Samsung smartphones, we enable all Samsung users to also benefit from MagSafe features. This means they can use their Samsung devices in the car with our MagSafe car mounts. Additionally, our MagSafe power banks keep them powered up everywhere on-the-go.
     
     

8. What are customers saying about your products?

   • Our customers are highly satisfied with our products. Here are some of their testimonials:
     • "I'm really impressed with the charging speed of this charger."
     • "This charger is amazing for everyday use!"
     • "High quality and the charging speed is incredible."
     • "I've been traveling a lot lately and this iCharger has been the best thing I ever bought."
     • "I've tried many charging solutions, but the stability of the LockTight system is unmatched. It's like the charger becomes one with the table."
     • The LockTight Vacuum Base is a game-changer! No more unintentional shifts while charging. It stays put, and I love it
       
       

9. What is your shipping policy?

• Check our shipping policy
  

11. What is your warranty policy?

• We provide a 3-year warranty on our high-tech products.

12. Do you have a return or money-back guarantee?

• Yes, we offer a 14 days money-back guarantee on our products.

13. How can I contact iCharger for further queries?

Visit our website for more details and contact information.

14. How does the LockTight™ Vacuum Base work?

• The LockTight™ Vacuum Base uses a specially designed vacuum system to anchor the charger firmly to a flat surface. This ensures unparalleled stability, preventing unintentional shifts and movements during charging.
  
  

15. Can I use the LockTight™ Vacuum Base on any surface?

For the LockTight™ Vacuum Base to function optimally, it's crucial to place it on a flat and smooth surface. If the surface isn't smooth, the vacuum base won't work effectively.

 

16. Payments and Checkout Options

Q: How can I pay for my order?

• A: We offer a variety of payment methods for your convenience. You can pay using Klarna, iDEAL, PayPal, and more.
• Q: I entered my email address and saw a Shop Pay popup. What is this?
• A: Shop Pay is an exclusive Shopify payment option designed to provide a fast and seamless checkout experience. When you enter your email address, the Shop Pay app will pop up, offering you a quick checkout option with all your details pre-filled.
  More info : https://shop.app/
• Q: What if I want to pay using Klarna, iDEAL, or PayPal?
• A: If you wish to use Klarna, iDEAL, PayPal, or any other payment method, simply close the Shop Pay popup. Scroll down to manually enter your payment details. Alternatively, if you've entered your phone number, you'll be automatically directed to the Shop Pay checkout.
  
  
• Q: I noticed that Shop Pay only offers a credit card payment option. What if I want to use a different payment method?
  
• A: While Shop Pay primarily supports credit card payments, we understand that our customers might have other preferences. If you wish to use an alternative payment method, click on the "Alternative Payments method" in the Payment method section. This will redirect you to the manual checkout page, where you can choose from a variety of payment options.
  
  
• Q: I clicked on the "Alternative Payments method" but still want to use Shop Pay. Is that possible?
• A: Yes, you can always return to the Shop Pay option by entering your email or phone number again. Remember, Shop Pay is designed to offer a quick and efficient checkout experience.
  
  Q: Where do I find the "Alternative Payments method" option?
  A: Please refer to the image below for a visual guide on where to click for alternative payment methods.
  
  
  

  17. International Business Purchases and Invoicing

  Q: Can I receive a VAT-compliant invoice for my business purchase if I'm an international customer?

  A: Yes, we provide VAT-compliant invoices for international business customers. During the checkout process, please enter your business details, including your business name and VAT/TAX number, in the company details section. We will ensure that your invoice reflects the necessary tax information according to your country's regulations.

  Q: How do I provide my company details for invoicing?

  A: You'll find a 'Company Details' section during the checkout process. Please fill this out with your business's official information, such as the registered name and VAT/TAX number. This information is crucial for us to generate a correct and compliant invoice for your records.

  Q: What if I have specific invoicing requirements for my business purchase?

  A: We're committed to accommodating your business needs. If you have specific invoicing requirements or need assistance, please contact our Customer Support Team. We're here to provide professional support and ensure your purchasing process is tailored to your business requirements.

  Q: Is it possible to have 'reverse charge' VAT applied to my invoice?

  A: For businesses within the EU, we can apply the 'reverse charge' mechanism to your invoice, where VAT is accounted for by the recipient rather than the seller. If you're eligible for this, please indicate so during checkout. For businesses outside the EU or in countries with different VAT arrangements, we advise you to consult with your tax advisor, and we will work with you to meet your invoicing needs.

  Q: I'm not sure what information is needed for my business's VAT invoice. Can you assist?

  A: Absolutely! If you're uncertain about the information required for your VAT invoice, please reach out to us before completing your purchase. Our Customer Support Team can guide you through the process and ensure that all necessary details are captured accurately.